• Were helpful1 votes
  • Price raised1 votes
  • Marks on brand new car1 votes
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  • 1 day ago
  • Service Centers and Customer Services
  • Truck Windshield
  • 2

Safelite uses aftermarket glass and rubber seals that don't fit properly. I am completely disappointed with their product and work. I plan on having a windshield installed by a glass company that is trusted and local to my area. The Safelite windshield protrudes out from the top corners on my Ridgeline truck.....never again! Beware of poor product and service. Their customer service is merely... Read more

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  • Jan 19
  • Service Centers and Customer Services
  • Windshield Replacement
  • 42

Had the cracked windshield replaced at their shop. About a week after the replacement, I noticed the washers didn't work. The wipers worked, but not the washer. Took it back. The Tech proved to me that the lines were not clogged. The Tech said it must be the fuse. I said they worked when I came in. He didn't offer to fix it, he said I should change the fuse. I changed the fuse AND the relay. I... Read more

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  • Jan 11
  • Service Centers and Customer Services
  • Topton, Pennsylvania
  • Windshield Replacement
  • 152

I actually had a large hawk smash into my windshield and crack it. They came to my house and about 20 minutes after the guy started, he knocked on my door and told me that as he was starting to remove the windshield he noticed some signs of rust and said he would not continue and that I should take my vehicle to a body shop and have them remove the windshield and check/fix the rust. I didn't... Read more

Was this review helpful? 0 1

I had an 8:00 appt so i dropped it off and went for breakfast. When i returned in an hour they had t even touched it. They said they thought it was just a drop off! So it would take another hour amd a half!! Whats the use in having an appt if they dont look at the paperwork ??? I told them i had an appt and it was confirmed. Add comment

  • Dec 23, 2014
  • Service Centers and Customer Services
  • Latham, New York
  • Windshield Replacement
  • 135

Safelite company came to my work to replace my windshield unfortunately it didn't rain for two weeks as it did rain I noticed it was leaking into my light I called them they said they could set an app however it was suppose to rain the next two days so finally they said to come at 300 I get there after talking to a district manger the people at the shop say we have no time to get it in tonight... Read more

Was this review helpful? 1 1

I just had my 2013 jeep painted brought it to safelight for a windshield and they scratched the just painted side of my truck and refuse to pay!! How is this possible. I would never recommend to anybody!! 6318346168 Add comment

I'm a local mom and pop glass shop and I am constantly dealing with poor service and unable to get emails or faxes from them in a timely fashion, unlike most of my other insurance companies I deal with. It is a major inconvenience and seems to only happen with Safelite solutions. Why do they always do this to us? Add comment

  • Nov 19, 2014
  • Service Centers and Customer Services
  • San Rafael, California
  • Window Replacement
  • 157

When they taped the window, they assured me the tape would not wreck the finish - but it did make a mark, on a brand new 2015 truck. I wasn't happy & took it back, the guy scrubbed it more. But when I looked at it later, the tape line was still there AND the line where he scrubbed. It's subtle, but it IS a brand new truck so this bites. Also, they didn't even bother cleaning the glass under... Read more

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  • Nov 18, 2014
  • Service Centers and Customer Services
  • Amarillo, Texas
  • Positive Experience
  • 1
  • 1
  • 386

I'm a technician for safelite! I am the guy that comes to your door.. Believe me.. I'm not making millions to fix or replace your window..I've been with Safelite 3+ years.. We have the best technology these days than ever!! My father owned a glass company for 24 years.. I've seen it all.. Ive been doing this 16 years.. I don't agree with everything we do.. But I guarantee you.. But if a... Read more

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