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  • Customers like
    • Were helpful1
  • Customers don't like
    • Never showed up2
    • Disrespectful technician2
    • Their replacement glass1

  • May 09
  • Service Centers and Customer Services
  • Blanchester, Ohio
  • Windshield Replacement Appointment
  • 79
  • REVIEW RATING 4/5

Had 8:00 am appointment for windshield replacement and arrived on time. Several other customers in waiting area and I was tol it would take 2 hours for the repair. I said I would come back to pickup and was told they would call me. At two hours I didn't hear anything so I called and was told another 30-45 minutes. I arrived back at the store 1 hour later and was told it would be another hour.... Read more

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  • May 08
  • Service Centers and Customer Services
  • Fairless Hills, Pennsylvania
  • Windshield Repair
  • 55
  • REVIEW RATING 4/5

Brought my car into Safelite, Fairless Hills, PA on 05/08/2015 to fix a single chip with two slight cracks above and below that would easily fit inside a penny's diameter. Tech explained there was a small chance that during the process the crack might enlarge. He said he had to tell me though the chance was very small. Sure enough, the crack is now over four inches long, but he "assured" me that... Read more

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  • May 08
  • Service Centers and Customer Services
  • Austin, Texas
  • Windshield Repair
  • 30
  • REVIEW RATING 3/5

Fixed my windshield, damaged my car - I had to go to the dealership, get an estimate, fax it in - then spoke to 5 different representatives, spent at least 30 minutes each time on hold - COULD NEVER GET A MANAGER - 2 months later - damage is still not fixed! Finally they told me to fix it and they would reimburse me - ARE YOU Kidding - trust that I will get MONEY from them. It is ridiculous to... Read more

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  • May 06
  • Equipment
  • Denver, Colorado
  • Windsheild
  • 54
  • REVIEW RATING 4/5

My windshield had a stress crack located between my wipers, called my insurance carrier and they sent me to safelite glass. I provided the information and answered the questions of the Safelite rep, when I explained the star crack located behind the wipers and that there was no chip, crack or mark of any kind on the glass I was told this was a warranty claim since my windshield had been... Read more

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  • May 02
  • Service Centers and Customer Services
  • Philadelphia, Pennsylvania
  • Windshield Replacement
  • 68
  • REVIEW RATING 4/5

I submitted a claim through my insurance company to have my windshield replaced. Safelite is the preferred provider so I went with them. I was told that there is a National shortage of Jeep logo windshields and that I could go with a generic windshield and get it fixed right away. I waited two weeks, starring at a huge crack in my windshield. I decided to check with another company Keenan... Read more

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  • Apr 23
  • Service Centers and Customer Services
  • Amarillo, Texas
  • 110
  • REVIEW RATING 4/5

Ive been installing glass 18 + years.. im a professional. Most people dont pay attention nor take care of their vehicle the way they're supposed to.. (put gas in it and go!! ) Vehicles aren't immune to mother nature.. plastics warp.. rubber gaskets get hard and crack. Mouldings age and get brittle.. things like this happen..most people dont even pay attention to these things.. we have busy... Read more

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  • Apr 22
  • Service Centers and Customer Services
  • Westminster, California
  • Windshield Replacement
  • 86
  • REVIEW RATING 4/5

To start I own a 2005 Porsche 911 turbo, so I am very particular about my car. I performed some research online and on a Porsche forum I follow someone had recommendations safelite autoglass. On the forum a person said you could get OEM Porsche windshield glass from safelite installed. I called safelite (toll free#) and asked the first person I spoke with about OEM glass, she didn't know... Read more

Was this review helpful? 0 1

  • Apr 22
  • Equipment
  • Desert Hot Springs, California
  • Windsheild
  • 69
  • REVIEW RATING 5/5

I've purchased five windshields from "Safelite" auto glass over the past 10 years. We have a lot of sand and they get pitted. They boast about their lifetime warranty. Don't believe it. The first time I needed it, I was rudely told by "Miguel" the manager of the Palm Springs store (on Gene Autry Trail) that he wouldn't honor it. I spent ten minutes yesterday on the phone with a polite... Read more

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  • Apr 22
  • Service Centers and Customer Services
  • Bergen County, New Jersey
  • Windshield Repair
  • 70
  • REVIEW RATING 4/5

After the Safelite technician came to my house and repaired my windshield, I gave him a credit card. He processed it by entering it into a mobile phone. I found this quite odd, as this is a very insecure method of processing a charge and I was shocked that a corporation this large would allow a satellite or franchisee to use this insecure method of processing. That evening, I got a text alert to... Read more

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  • Apr 13
  • Service Centers and Customer Services
  • Tampa, Florida
  • Windshield Repair
  • 1
  • 1
  • 134
  • REVIEW RATING 4/5

I wasn’t expecting to be lectured about how to “identify” myself when answering the phone when I first spoke with Michael, but he did. I wasn’t expecting to be educated about how people try to rip Satellite off and blame everything on him from a scratch to spilled cool-aid but Michael made sure I didn’t try to blame him for anything. I really wasn’t expecting to watch the entire installation but... Read more

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