Safelite Auto Glass Complaints and Reviews

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Safelite Auto Glass
Main address: 2400 Farmers Drive 43235 Columbus OH
800-835-2257, , http://www.safelite.com/form.jsp
  • 377+7 mobile complaints
  • $180K claimed losses
  • $477 average
  • Show More
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Safelite Auto treats their employees like a number. They are horrible!!!! Don't support a company who does not stand behind their employees! Add comment

     

  • Sep 27
  • Service Centers and Customer Services
  • Car Window
  • 37

I called a local number and and ended up with the national call center. The person on the phone assured me that they (safelite) had my window in stock, quoted me a price and confirmed it to me by an email. I agreed with them on the price and returned the email confirming same. On the day they were to perform I got and email saying the price was now more than $140 more than we had contracted... Read more

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  • Sep 25
  • Service Centers and Customer Services
  • Mesa, Arizona
  • Warranty Claim
  • 31

When you call in for glass claim, Safelite gives themselvesthe business first. If you ask for another class company, Safelite states your insurance company won't warranty the other glass company only Safelite. This is steering. According to former employee. The CSR's for Safelite are trained with scripting to use Safelite as the default glass replacement company. The scripting says Sir/Mrs your... Read more

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  • Sep 23
  • Service Centers and Customer Services
  • Lexington, Kentucky
  • Glass Replacement
  • 68

I should have waited to write my review after the work had been completed. If you can even call it that. My review was posted almost an hour and half ago. While the guy was placing the glass on my car he broke it and informed me that he did not have a replacement! Not to mention it looks like *** whether he had broke it or not! And after all that he tried to tell me he wasn't going to collect... Read more

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  • Sep 23
  • Service Centers and Customer Services
  • Lexington, Kentucky
  • Windshield Fix
  • 50

I was really happy to find out that they would come to me and fix my windshield. I scheduled my appointment over the phone with a very nice lady and mentioned to her that I worked the third shift and would more than likely be sleeping when the guy showed up. She told me that, that would no be a problem and as long as my car was unlocked that I would not be bothered. I asked her how long it should... Read more

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Do NOT use this company. It's been 2 1/2 months still cannot get the damage they caused to my vehicle fixed. Add comment

     

  • Sep 15
  • Service Centers and Customer Services
  • Orlando, Florida
  • Auto Front Windshield
  • 84

RUN AWAY FROM THIS COMPANY AND NEVER USE THEM!!! This company gave me the run around for 3 days. First two times they never even showed up and on the third try I got a text that a tech was at my location when he never was. I called the tech and he said that he was still 30 minutes away because he had to go back to get some tools??? He apparently came back but only texts me a message that he's... Read more

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  • Sep 08
  • Service Centers and Customer Services
  • Auto Repairs
  • 31

I want to thank Safelite as a whole for providing sign language to customers who are hearing impaired. I think it is fantastic and I know they appreciate it as I have a sibling who is hearing impaired. If I ever need replacements in my vehicle I will definitely be looking for the closest safelite to do my repairs, and I will recommend it to other hearing impaired persons that I know for their... Read more

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  • Sep 05
  • Service Centers and Customer Services
  • Allen Park, Michigan
  • Windshield
  • 3
  • 3
  • 113

I had a new windshield placed onto my 2002 trailblazer in March. Not only did they break the first one they put in my wife had to return a week later to have the broken one they put in replaced. Fast forward 6 month my wife started the car with the air conditioning on and "crack" right in the middle of the windshield (note car was parked). Of course the store says it was an impact that caused the... Read more

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  • Sep 03
  • Service Centers and Customer Services
  • Windshield Replacement Appointment
  • 85

Had an CONFIRMED AAPT for 2:00 P.M. 9/3/2014 TODAY AND they were a complete NO CALL NO SHOW! I finally got a hold of someone and they said we had u coming to bring your vehicle in to us. I explained how it was confirmed yesterday it was a mobile job (I've NEVER went to place of business to have my windshields replaced) SO they said WELL......all we can do is set u up for NEXT MONDAY! WE got... Read more

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