Safelite Auto Glass Complaints and Reviews

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Safelite Auto Glass
Main address: 2400 Farmers Drive 43235 Columbus OH
800-835-2257, , http://www.safelite.com/form.jsp
  • 381+7 mobile complaints
  • $180K claimed losses
  • $472 average
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  • Oct 15
  • Service Centers and Customer Services
  • Lockport, New York
  • Rude Manager
  • 47

The manager was rude and acted as if he didn't want to put the windshield in I was 7 min late for apointment and he was busy when he finally helped me it was 15 min after my appointment time and he said that he would have to keep pushing my vehicle back until he has time to do it I guess he thinks he is the only gig in town I would suggest not taking your vehicle to their Gaithersburg MD... Read more

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  • Oct 09
  • Service Centers and Customer Services
  • Raleigh, North Carolina
  • Safelite Warranty
  • 115

My real beef is with the main company. It turns out the young local service tax and support very kind and did the job within the time frame they gave me. What upsets me most is that when the car windshield was chipped... I was told that my insurance to take care of it. They also told me that if something happened to the chip in it spread and then the fill in will be replaced buy an entire... Read more

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  • Oct 03
  • Service Centers and Customer Services
  • Pennsylvania, United States
  • Commercial Vans
  • 3
  • 3
  • 65

In Philadelphia we are wondering why your vans are being used by employees for personal use. These are commercial vans that belong at your company not in front of our homes. We need answers....my email address is cathy621@comcast.net This is against City violations. When there is a emergency the ambulance can not get sick people out of there homes, because your vans are there. Do you have a... Read more

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  • Oct 02
  • Service Centers and Customer Services
  • Defective Windshield
  • 117

I had a cracked front windshield replaced at a Safelite Shop. After 2 hours the work was done and I proceeded up the road. The windshield was leaking air, was noisy and was obviously not a tight fit. I immediately brought back to shop. I was told the FY type of glass was known to have a shape that did not seat properly and cause these symptoms on the front passenger side. Safelite knew about this... Read more

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Safelite Auto treats their employees like a number. They are horrible!!!! Don't support a company who does not stand behind their employees! Add comment

     

  • Sep 27
  • Service Centers and Customer Services
  • Car Window
  • 100

I called a local number and and ended up with the national call center. The person on the phone assured me that they (safelite) had my window in stock, quoted me a price and confirmed it to me by an email. I agreed with them on the price and returned the email confirming same. On the day they were to perform I got and email saying the price was now more than $140 more than we had contracted... Read more

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  • Sep 25
  • Service Centers and Customer Services
  • Mesa, Arizona
  • Warranty Claim
  • 79

When you call in for glass claim, Safelite gives themselvesthe business first. If you ask for another class company, Safelite states your insurance company won't warranty the other glass company only Safelite. This is steering. According to former employee. The CSR's for Safelite are trained with scripting to use Safelite as the default glass replacement company. The scripting says Sir/Mrs your... Read more

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  • Sep 23
  • Service Centers and Customer Services
  • Lexington, Kentucky
  • Glass Replacement
  • 136

I should have waited to write my review after the work had been completed. If you can even call it that. My review was posted almost an hour and half ago. While the guy was placing the glass on my car he broke it and informed me that he did not have a replacement! Not to mention it looks like *** whether he had broke it or not! And after all that he tried to tell me he wasn't going to collect... Read more

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  • Sep 23
  • Service Centers and Customer Services
  • Lexington, Kentucky
  • Windshield Fix
  • 131

I was really happy to find out that they would come to me and fix my windshield. I scheduled my appointment over the phone with a very nice lady and mentioned to her that I worked the third shift and would more than likely be sleeping when the guy showed up. She told me that, that would no be a problem and as long as my car was unlocked that I would not be bothered. I asked her how long it should... Read more

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Do NOT use this company. It's been 2 1/2 months still cannot get the damage they caused to my vehicle fixed. Add comment

 
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