Safelite Auto Glass Complaints and Reviews

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Safelite Auto Glass
Main address: 2400 Farmers Drive 43235 Columbus OH
800-835-2257, , http://www.safelite.com/form.jsp
  • 369+5 mobile complaints
  • $180K claimed losses
  • $489 average
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  • Aug 18
  • Service Centers and Customer Services
  • Springdale, Ohio
  • Wind Shield Replacement
  • 250

I had my windshield replaced by Safelite via a comprehensive claim on my auto insurance due to a small chip caused by an object from the road. Less than two months later, I noticed a small linear crack descending from the top center of the new windshield. Nothing new had struck the windshield. When I came outside the next morning, the crack had grown by several inches and was now L-shaped. I... Read more

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  • Aug 12
  • Service Centers and Customer Services
  • Windshield Repair Fee
  • 276

So I called my insurance company Progressive and they said that they work with safelite Auto Glass. Since it was a chip, they would pay for the repair and it would not have to go toward my deductible. I did not want to wait till it got bigger and would need to replace the whole windshield. When they came they made me sign a waiver, saying that while rare, it is possible for the windshield to... Read more

Was this review helpful? 1 0

One of your drivers was going 6 under the speed limit then went out of his way to curse and flick me off when I passed him. It was incredibly unprofessional and I definitely would not want any one like that working near me or my children. I think his driver number was .8 or .08. Add comment

  • Aug 10
  • Service Centers and Customer Services
  • Knoxville, Tennessee
  • Windshield Repair Fee
  • 1
  • 1
  • 106

Safe lite from Knoxville TN replaced my windshield. They put is in 1/2 inch too low and the windshield leaked. They came back out and removed the new windshield and reset it in the right position. I lost two afternoons trying to get the work done right. They had my glass out and it rained waiting for them to install the new windshield. My interior got flooded. Then I had to help with the... Read more

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  • Aug 08
  • Service Centers and Customer Services
  • Bethpage, New York
  • Windshield Repair
  • 198

My father passed away in March of this year & one of the things he left me was his Dodge Charger that he absolutely loved. When I took over the car, it needed a lot of help. So after $5500 later, the car now looks like something my father would have been proud of. So, in early July I noticed 3 chips in the windshield & I called Geico about my glass coverage. I am told to schedule my... Read more

Was this review helpful? 3 0

  • Aug 07
  • Service Centers and Customer Services
  • Metairie, Louisiana
  • Car Crack Repair
  • 79

I had a "tiny" crack on the passenger side of my windshield. Safelite came out and repaired it. One week later my tiny crack has spread three inches from the original damage "repaired" spot. I contact Safelite's Customer Service department and their reply is that they will credit the cost of the repair toward the $600 windshield replacement. So now I am out of pocket $54 and a three inch crack... Read more

Was this review helpful? 1 0

  • Aug 06
  • Service Centers and Customer Services
  • Lakewood, Colorado
  • Windshield Chip Repair
  • 110

I called my auto ins co, Amer Family, about a chip in my windshield. I thought I was talking to Amer Family claims, and the rep said Am Fam had a deal with Safelite. I told them I had used another company many times in the past with good results, but they said Am Fam will only guarantee the work Safelite does, so I decided to give them a try. The chip was spidered out about the size of a dime,... Read more

Was this review helpful? 1 0

  • Aug 06
  • Service Centers and Customer Services
  • Silver Spring, Maryland
  • Windshield Repair Fee
  • 45

I had a nick hit my windshield and I called to have it repaired. The guy seemed to do a great job, however, over the next few months I watched this hit spread like a spider across my windshield. I was not happy!! I contacted SafeLite and was told that they would only credit a replacement. So I'm out $50 for the repair. PISSED I am! Wouldn't use them again as they only guarantee the... Read more

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  • Jul 30
  • Service Centers and Customer Services
  • Albuquerque, New Mexico
  • Chip Repair Service
  • 89

I see a trend here...I needed a small chip repaired. Instead of fixing the chip, the Safelite tech ends up cracking my windshield and offers to replace the windshield for only $369. Safelite Customer Service says this happens in 2% of all cases and it is a risk you assume when using their service. Based on customer reviews, it seems like their alleged failure rate is much higher than they... Read more

Was this review helpful? 1 0

  • Jul 27
  • Ex Employees
  • Unethical Policy
  • 2
  • 2
  • 106

I have been working here for almost two months and I find their policies to be very in ethical. They will draft you to work on a holiday ( if you don't come you will have *** to pay) and then they don't even compensate you for holiday pay UNLESS you a full time employee.... So basically pt people don't even matter to them.. Its like our time and work isn't valuable to them since... Read more

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