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Safelite Auto Glass

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229 complaints

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Safelite Auto Glass is an American company. Safelite Auto Glass is a wholly owned subsidiary. The company is a member of the Berlon US family of companies. Safelite Auto Glas was founded in 1947 in Wichita, Kansas. At the present time Safelite Auto Glass is considered to be one of the leading auto glass providers in the country. The company provides a number of quality auto repair and replacement solutions. Safelite Auto Glass offers twenty-four hours instant scheduling, in-shop and mobile service, quality materials and so much more. In addition, Safelite Auto Glass offers a number of different payment options. Please try to contact Safelite Auto Glass Customer Service directly prior to posting any complaints on this site.

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Safelite Auto Glass Complaints & Reviews

Safelite Auto Glass Reviews

Slavelite
Safelite Auto Glass
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Customers or employees: If you feel as if you have been treated unfairly by Safelite or any others in there line up. Please feel to friend and let it all out at my...

#318995
May 16, 2012
9

Anonymous
Safelite Auto Glass - Poor Business Ethics
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

This company is the worse company I have ever dealt with. Their prices are outrageous. We used them only because my insurance company told us to. They never checked our coverage...

#318827
May 16, 2012
12

Anonymous
Safelite Auto Glass
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

I called in Safelite Auto Glass through my insurance back in 6 months ago. The technician came out and looked at it and when he couldn't find the chip, he just left a stick note on...

#318774
May 16, 2012
15

Morefn4me
Safelite Auto Glass - Safelite damaged my vehicle
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Upon finishing the installation of the glass, the tech notified me that "something had went wrong" involving the back hatch of my vehicle. He was unsure what had happened, and was...

#318519
May 15, 2012
33

Kross7272
Safelite Auto Glass - Broken A-pillar covers on land rover
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

2012 Easter weekend i had a noon appointment to have my windshield replaced in my land rover. They called me that Saturday morning and asked me if i could be there early. I was tol...

#317584
May 10, 2012
85

Manateezzz
Safelite Auto Glass - SAFELITE, ripoff, no customer service, shoddy work
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Safelite was contacted by my insurance company to repair a crack in my windshield in front of the driver.when they were done the crack was still there about half the si...

#317430
May 09, 2012
92

AcesRwil...
Safelite Auto Glass - Safelite high-jacked an insurance job from us.
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Our shop had a replacement all set for a client and somehow Safelite got the info and did the job before we got there. The customer was confused why Safelite was doing the job and...

#315135
Apr 27, 2012
222

Madrr
Safelite Auto Glass - They ruin my windshield want my inusrance to pay for it
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

I had a small crack in my windshield about the size of a dime. Worried it would spider, I called Safelite and they came out the next day. I did not feel good about the tech for som...

#313678
Apr 20, 2012
451

Hardwork...
Safelite Auto Glass
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Took car to get windshield replaced. Was quoted $234.28. Picked car up and they had charged my CC $511.36 ! NO written estimate, I was at work so was quoted over the phone. My wife...

#313556
Apr 20, 2012
256

Old Sarge
Safelite Auto Glass - Safelite Glass Repair
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Safelite came out to repair/replace the cracked windshield on my 2002 Mercedes Benz. The technician cut the senor wires attached to the windshield and did not reassemble them, thu...

#313496
Apr 20, 2012
256

Robert f...
Safelite Auto Glass sucks
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

After the third windshield and much damage to our 2010 jeep we will have to get a lawyer and sue them the say they did not do the damage they actually said we scratched the step ra...

#311696
Apr 12, 2012
318

Lady Ilea
Safelite Auto Glass - Safelite and Geiko Join to Lie to Customers
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

So, now I am dealing with both lying, cheating corporations that are way to big and bulky to allow them to hide behind their corporate structures, but I am making my way through. I...

#309019
Mar 31, 2012
476

Robert f...
Safelite Auto Glass - They ruined my wifes 2010 jeep jk
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

After a nice weekend away we were on our way home and a rock hit the windshield of our jeep and caused a crack in the windshield the next day set up and appointment to have it fixe...

#306856
Mar 22, 2012
916

Anonymous
Safelite Auto Glass - Super high prices look out! why so high???
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

How come chip repairs are near or over$ 100.00 cash price for one and then more for others hope you dont have two or three you my go broke,grase monkey,jiffy lube are doing them fo...

#306575
Mar 21, 2012
601

Imfree
Safelite Auto Glass - Safelite sucks big time
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Im free Im free . After many years of service with safelite i finally quit and started my own glass company . For those of you that are thinking on using safelite please don't . Th...

#305751
Mar 18, 2012
951

Kai
Safelite Auto Glass - USAA Referral to Safelite Autoglass
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Technician installed a scratched window. The technician came out a second time on a warranty service call to replace the scratched window. When he arrived, he tried to tell me tha...

#305532
Mar 17, 2012
593

Kai
Safelite Auto Glass - Unhappy w/ USAA referral to Safelite
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Technician installed a scratched window. Technician came out a second time on a warranty service call to replace the scratched window. When he arrived, he tried to tell me that a...

#305518
Mar 17, 2012
402

Anonymous
Safelite Auto Glass - Safeflight Auto Glass - Largo, FL
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Date of Occurence: 3-15-2012 and 3-16-2012I reported a crack in my windshield to USAA insurance and went through their preferred glass repair company, Safeflight Auto G...

#305255
Mar 16, 2012
514

Anonymous
Safelite Auto Glass - Safelite Glass Denver
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Called with a broken mirror. Informed me that I needed to call either an auto parts store or body shop & *** near hung up on me. Im sorry, is not mirror glass, auto glass? I gu...

#304837
Mar 14, 2012
342

Glennae
Safelite Auto Glass - Safelite Ripoff
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

When my windshield was damaged by a rock, I called Safelite because I had seen their commercials on television. The technician came to my office at work and repaired my windshield ...

#304473
Mar 13, 2012
718

Funkster01
Safelite Auto Glass - Safelite provides poor service
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

I had someone shoot out the back privacy glass on my 2010 Kia Soul. I contacted my insurance company and they referred me to Safelite for the glass replacement. The repairman showe...

#303704
Mar 10, 2012
446

Anonymous
Safelite Auto Glass - Safelite has worst customer service
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

I had someone shoot out the back privacy glass on my 2010 Kia Soul. I contacted my insurance company and they referred me to Safelite for the glass replacement. The repairman showe...

#303700
Mar 10, 2012
334

Anonymous
Safelite Auto Glass - Safelite cracked my windshield - completely incompetent
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

My daughter brought my 2006 Toyota Camry to Safelite in Mount Kisco, NY with a chip that you could barely see and feel. Being highly safety conscious, she wanted to get it fixed. ...

#303206
Mar 08, 2012
477

Masshole
Safelite Auto Glass Repair (SUCKS)
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

I called my Ins. Co. because I have 2 really small chips in my windshield. They sent me to Safelite because of the jingle in the commercial. I scheduled my repair a week in advance...

#302715
Mar 06, 2012
472

Tonydate...
Safelite Auto Glass - The worst customer service and warranty
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Had my window fix by safelite ,and window wasnt going down rite, i called they sent someone to fix it and when he touch the window it fell off and he looked he said he cant do anyt...

#302352
Mar 05, 2012
394

Poppychic
Safelite Auto Glass - Safelite Autoglass ruined my windshield
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Safelite came out to fix a tiny chip in my windshield today and ended up causing a huge crack. The tech at the time told me, "don't worry it will be covered by our warrenty." So ...

#299574
Feb 23, 2012
625

Anonymous
Safelite Auto Glass - Safelite uses substandard glass, never again!
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

I have a 2001 Isuzu Rodeo and on it's 10th birthday I treated it to a a new windsheild. 16 Months later, I can't see out of it if the sun is low, or at night with headlights comin...

#299454
Feb 23, 2012
540

Muin68
Safelite Auto Glass Doesn't Honor Warranty!
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

In September of 2011 my window shield was damaged with a chip. I called my insurance company who referred me to Safelite as they handle all my insurance company's glass claims....

#298417
Feb 18, 2012
744

Anonymous
Safelite Auto Glass - They left out screws and a piece of my car broke
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

Safe lite auto glass replaced my rear hatch window in july 2011 in nov 2011 i was out of state and opened my rear hatch to remove my luggage. There was a terrible cruching and sn...

#298185
Feb 18, 2012
488

Barleyj
Safelite Auto Glass - Do not get chips repaired.
5.0 2400 Farmers Drive ColumbusOH43235 800-835-2257 http://www.safelite.com/contactus.jsp

To get a windshield chip repaired or not? That is the question!Option 1 - Do not get it repaired. Possible Outcomes 1. Nothing happens. 2. The chips s...

#296030
Feb 10, 2012
851
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