1.5
  • Were helpful1 votes
  • Never showed up2 votes
  • Price raised1 votes
  • Marks on brand new car1 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • 1 day ago
  • Advertisements and Cons
  • Philadelphia, Pennsylvania
  • 10
  • REVIEW RATING 4/5

I submitted a claim through my insurance company to have my windshield replaced. Safelite is the preferred provider so I went with them. I was told that there is a National shortage of Jeep logo windshields and that I could go with a generic windshield and get it fixed right away. I waited two weeks, starring at a huge crack in my windshield. I decided to check with another company Keenan... Read more

Was this review helpful? 0 0

  • Apr 23
  • Service Centers and Customer Services
  • Amarillo, Texas
  • 53
  • REVIEW RATING 4/5

Ive been installing glass 18 + years.. im a professional. Most people dont pay attention nor take care of their vehicle the way they're supposed to.. (put gas in it and go!! ) Vehicles aren't immune to mother nature.. plastics warp.. rubber gaskets get hard and crack. Mouldings age and get brittle.. things like this happen..most people dont even pay attention to these things.. we have busy... Read more

Was this review helpful? 1 0

  • Apr 22
  • Service Centers and Customer Services
  • Westminster, California
  • Windshield Replacement
  • 43
  • REVIEW RATING 4/5

To start I own a 2005 Porsche 911 turbo, so I am very particular about my car. I performed some research online and on a Porsche forum I follow someone had recommendations safelite autoglass. On the forum a person said you could get OEM Porsche windshield glass from safelite installed. I called safelite (toll free#) and asked the first person I spoke with about OEM glass, she didn't know... Read more

Was this review helpful? 0 0

  • Apr 22
  • Equipment
  • Desert Hot Springs, California
  • Windsheild
  • 31
  • REVIEW RATING 5/5

I've purchased five windshields from "Safelite" auto glass over the past 10 years. We have a lot of sand and they get pitted. They boast about their lifetime warranty. Don't believe it. The first time I needed it, I was rudely told by "Miguel" the manager of the Palm Springs store (on Gene Autry Trail) that he wouldn't honor it. I spent ten minutes yesterday on the phone with a polite... Read more

Was this review helpful? 0 0

  • Apr 22
  • Service Centers and Customer Services
  • Bergen County, New Jersey
  • Windshield Repair
  • 39
  • REVIEW RATING 4/5

After the Safelite technician came to my house and repaired my windshield, I gave him a credit card. He processed it by entering it into a mobile phone. I found this quite odd, as this is a very insecure method of processing a charge and I was shocked that a corporation this large would allow a satellite or franchisee to use this insecure method of processing. That evening, I got a text alert to... Read more

Was this review helpful? 0 0

  • Apr 13
  • Service Centers and Customer Services
  • Tampa, Florida
  • Windshield Repair
  • 1
  • 1
  • 98
  • REVIEW RATING 4/5

I wasn’t expecting to be lectured about how to “identify” myself when answering the phone when I first spoke with Michael, but he did. I wasn’t expecting to be educated about how people try to rip Satellite off and blame everything on him from a scratch to spilled cool-aid but Michael made sure I didn’t try to blame him for anything. I really wasn’t expecting to watch the entire installation but... Read more

Was this review helpful? 0 0

  • Apr 12
  • Service Centers and Customer Services
  • Greer, South Carolina
  • Windshield Repair
  • 1
  • 1
  • 88
  • REVIEW RATING 4/5

My Geico Ins. recommend safelite. I had one small, round hole in winshield, and a long crack below the hole. Obviously winshield needed replacing. When I called to make an appt. I was told I couldn't, that I had to do it via the internet. The lady on the phone said "I wish you geico people would quit calling, we're an Internet co. and you have to make appt. online." I did as I was told and made... Read more

Was this review helpful? 0 0

  • Apr 10
  • Service Centers and Customer Services
  • Minneapolis, Minnesota
  • Windshield Replacement
  • 84
  • REVIEW RATING 3/5

I got my window replaced through Safelite a couple summers ago in Crystal Minnesota. after they have left I had noticed they vacuumed out my truck! my father had passed away back in 06 and he left me a buck knife that he's had since I was a baby it had a lot of sentimental value.I kept it and my Leatherman multi tool underneath my driver's seat it had been there since he passed away.something... Read more

Was this review helpful? 0 0

  • Apr 02
  • Service Centers and Customer Services
  • West Enfield, Maine
  • Rear-View Mirror Repair
  • 54
  • REVIEW RATING 3/5

Overcharged bill higher than quote on email, incorrect billing twice for the same job, did not return calls for faulty service. Broke rear view mirror and did not follow up with customer for repair. Customer service very poor, customer service refused to allow me to speak with their supervisor, did not return phone calls, failed to call customer prior to reschedule mirror repair. When... Read more

Was this review helpful? 0 0

  • Mar 26
  • Service Centers and Customer Services
  • Old Bridge Township, New Jersey
  • Windshield Repair
  • 106
  • REVIEW RATING 4/5

I made and appointment that was scheduled between 8 and 12 and never received a call at 12:10. I called and the rep said that he would contact the tech and get back to me. 30 minutes went by and no call so I called back. I got my tech who explained that the part came in broken and rescheduled me for two days later. This morning I get a call from the same tech who said that my part came in... Read more

Was this review helpful? 0 0

Had an experience with Safelite Auto Glass?

Write a review
Did not find what you were looking for?
 
×
You are reading about Safelite Auto Glass.
Filing a new complaint about
×