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  • Customers like
    • Were helpful2
    • Friendly2
    • Outgoingtech1
  • Customers don't like
    • Results personnel2
    • Never showed up2
    • Disrespectful technician2

  • Jun 30
  • Service Centers and Customer Services
  • West Des Moines, Iowa
  • Windshield Repair
  • 32
  • REVIEW RATING 3/5

Called Safelite to have a crack repaired (small circular crack ring smaller than a dime) from a bolt that hit my windshield on the highway. Started to sprinkle and I asked the technician if it would be a problem. He told me it shouldn't be and if I have a problem their work is guaranteed and safelite would replace my windshield if I had a problem. 7 months later I now have a nickel sized... Read more

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  • Jun 23
  • Service Centers and Customer Services
  • Fredericksburg, Virginia
  • Windshield Repair
  • 51
  • REVIEW RATING 4/5

What started as a small star in my windshield when I requested service grew into a 10 inch crack by the time I was able to get Safelite to respond with a technician to repair the windshield. I have used Safelite for years whenever I needed a repair or replacement or repair of glass in my vehicles but their response times these days are very slow. It took almost 2 weeks to get an appointment and... Read more

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  • Jun 22
  • Auto Insurance
  • Irmo, South Carolina
  • Positive Experience
  • 35
  • REVIEW RATING 4/5

I am on my 6th windshield from Safelite. A 15 year Road Warrior, caught a lot of rocks from 18 wheelers. The last one today had a crack repair by Safelite that lasted 5 years. Had prostate cancer and recovering so a cracked windshield didn't get fixed. Finally called after 5 years Safelite said if crack comes back it can't be repaired again. Great!!!!!! Well the store manager herein Columbia SC,... Read more

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  • Jun 20
  • Service Centers and Customer Services
  • Sanger, California
  • Windshield Repair
  • 40
  • REVIEW RATING 4/5

Arron when i made the call for a technician to come back out to my residence. 6-19-15 concerning a leak in my windshield because of the black 3 inch rubber piece that runs across the bottom of the windshield, the technician saw where the corner of it was torn damaged and not fitting in place properly exposing a gap 2 inches wide where water clearly was leaking down into my floor board carpet. He... Read more

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  • Jun 18
  • Equipment
  • Taylors, South Carolina
  • Positive Experience
  • 40
  • REVIEW RATING 4/5

I contacted SafeLite to repair a couple chips in my windshield. Even though (due to many geographically diverse appointments ahead of me) my tech arrived after 5pm, he was still very friendly and outgoing and had a wonderful disposition. In addition to vaccuuming the entire interior of my vehicle, and cleaning all exterior windows, he engaged in conversation with my grandchildren and me, and... Read more

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  • Jun 15
  • Service Centers and Customer Services
  • Windshield Repair
  • 51
  • REVIEW RATING 3/5

I believe Safelite doesnt train their technicians well! Looks like always they screw up things. This is second time and they lost my trust. Guys, if there is windshield chip repair better do it your self which is far more better than handing it to safelite professionals! I am very much disatisfied with Safelite technicians who has worsen my 2015 buick windshield chip! I believe Safelite doesnt... Read more

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  • Jun 14
  • Service Centers and Customer Services
  • Spring, Texas
  • Windshield Installation
  • 71
  • REVIEW RATING 4/5

This is our second bad experience with this company. Safelite came out to install a windshield on my daughter's vehicle. Two days after the installation my daughter was driving to work when it started a hard rain. My daughter turned her windshield wipers on, but they didn't work so she pulled over and waited the rain to stop. When she got home that evening she told me about her wipers. When I... Read more

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  • Jun 09
  • Service Centers and Customer Services
  • Beatrice, Nebraska
  • Claims Department
  • 45
  • REVIEW RATING 4/5

Im a small glass shop in Nebraska and I pay to be preferred thru Safelite Solutions and they consistently call the customer back and steal the job. Im so tired of this. It is illegal and its cutting into my profits and Im tired of it! Im to a point that I am ready to jump on the lawsuit banned wagon cause this is absolutely ridiculous!!!!!!!!!!!! There is no reason for these big corporation to be... Read more

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  • Jun 07
  • Service Centers and Customer Services
  • Mount Holly, New Jersey
  • Windshield
  • 70
  • REVIEW RATING 5/5

Within a day after Safelite installed a new windshield for $350, it developed a crack in its center. A technician was called and he matched the crack to a 'picture' in a book he had and said the crack wasn't due to the glass installation and wasn't covered for replacement. The fact is, the 'crack' developed while the car was sitting in the driveway and had only been driven to the store after its... Read more

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  • Jun 02
  • Service Centers and Customer Services
  • Portsmouth, Virginia
  • 44
  • REVIEW RATING 4/5

I am a commercial customer extremely unhappy with my service and a lack of professionalism that I have been given with Safelite in the past I have used them I was more than satisfied this would be why I am here again however in the future I will spend my money elsewhere even if I have to spend more initially it will cost me less in the end and be far less frustrating than dealing with lack of... Read more

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