1.4
  • Were helpful1 votes
  • Never showed up2 votes
  • Marks on brand new car1 votes
  • Their replacement glass1 votes
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  • Mar 26
  • Service Centers and Customer Services
  • Old Bridge Township, New Jersey
  • Windshield Repair
  • 26
  • REVIEW RATING 4/5

I made and appointment that was scheduled between 8 and 12 and never received a call at 12:10. I called and the rep said that he would contact the tech and get back to me. 30 minutes went by and no call so I called back. I got my tech who explained that the part came in broken and rescheduled me for two days later. This morning I get a call from the same tech who said that my part came in... Read more

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  • Mar 25
  • Service Centers and Customer Services
  • Indianapolis, Indiana
  • Windshield Replacement
  • 22
  • REVIEW RATING 3/5

I had Safelite replace my Acura 2010 windshield sometime in May 2014. In January 2015 I noticed pitted glass. I decided to replace the windshield because it had some chips caused from road pebbles and the temporary fix Safelite had applied was poorly done. Safelite came to my house and inspected the glass and said that pitted glass is common after 10,000 miles and it is not covered under their... Read more

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  • Mar 25
  • Service Centers and Customer Services
  • Coatesville, Pennsylvania
  • Windshield Replacement Appointment
  • 16
  • REVIEW RATING 4/5

Had a windshield replacement from the West Chester PA location for over a week. Scheduled time noon to 5pm. Got a call at 315pm stating they would not make it. Then the tech called back and said he could reschedule me next Saturday. First they should have made the original time, second if they could not I should have been their first customer on the next business day. I have tried to contact them... Read more

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  • Mar 09
  • Service Centers and Customer Services
  • Merced, California
  • Windshield Replacement
  • 156
  • REVIEW RATING 4/5

In feb 2014 I had a hairline crack on my windshield and had Safelite replace it. They replaced my windshield with a defective warped glass. I felt like I was driving in a warp zone. The street lines were going every which way. They then came out and replaced their product and again replaced it with another warped windshield!!! They said this is normal. From what I understand they don't get... Read more

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  • Mar 07
  • Service Centers and Customer Services
  • Perth Amboy, New Jersey
  • Window Replacement
  • 109
  • REVIEW RATING 4/5

When safelite came out to fix the pebble sized Crack in my window, they purposely applied pressure to crack the window - they then told my wife that they will replace the whole window. From the phone I told them to leave and I will now get someone else to repair the window. NEVER USE SAFELITE! Years ago they were ok, then they got contracts with a lot of insurance companies, now I'm told... Read more

Was this review helpful? 1 1

I got a wish you'll put in a year and a half to two years ago and basically I had air seeping in to my car I asked them to fix the problem and they told me that they could not find the paperwork also and I pay with a card Add comment

These guys suck!!! not only charging $350, but I book an 11am appointment...they didnt start working on my car till 2pm. Ridiculous!! Then after i complained, got nothing but rude *** customer service!! I will never recommend or even consider them for any business!!! This is the Safelight in Astoria!! Add comment

Had small gravel pit fixed a couple weeks ago in Tucson on Ina Rd.Was told by the technician that if for any reason we were not happy with it to bring it back and they would re do it. Well it grew 3 little fractures. So I took it back and Angel (a tech) said they NEVER redo them but he could install a new windshield. I ask for a manager he said one was not available. I will be calling corporate. Add comment

  • Jan 27
  • Service Centers and Customer Services
  • Truck Windshield
  • 190
  • REVIEW RATING 4/5

Safelite uses aftermarket glass and rubber seals that don't fit properly. I am completely disappointed with their product and work. I plan on having a windshield installed by a glass company that is trusted and local to my area. The Safelite windshield protrudes out from the top corners on my Ridgeline truck.....never again! Beware of poor product and service. Their customer service is merely... Read more

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  • Jan 19
  • Service Centers and Customer Services
  • Windshield Replacement
  • 2
  • 2
  • 189
  • REVIEW RATING 4/5

Had the cracked windshield replaced at their shop. About a week after the replacement, I noticed the washers didn't work. The wipers worked, but not the washer. Took it back. The Tech proved to me that the lines were not clogged. The Tech said it must be the fuse. I said they worked when I came in. He didn't offer to fix it, he said I should change the fuse. I changed the fuse AND the relay. I... Read more

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