Safelite Auto Glass Complaints and Reviews

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Safelite Auto Glass
Main address: 2400 Farmers Drive 43235 Columbus OH
800-835-2257, , http://www.safelite.com/form.jsp
  • 360+4 mobile complaints
  • $180K claimed losses
  • $495 average
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  • Jul 18
  • Service Centers and Customer Services
  • Auto Glass Repair
  • 12

Brought my truck into Safelite for a supposed "easy chip fix" on my windshield. The chip was on the passenger side just above the windshield wiper and really wasn't too noticeable. The technician ended up putting a large crack in my windshield about 10 inches long that is now really noticeable. He apologized and proceeded to tell me he'd be happy to quote me a price for a new windshield. When... Read more

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  • Jun 29
  • Service Centers and Customer Services
  • Seattle, Washington
  • Windshield Replacement
  • 1
  • 48

I needed a windshield replacement on my 1999 ford van. Safelite came out removed old windshield said window casing had large hole in it and rust, hole is 1 mm in diameter perfectly round looks like a screw hole. Told me I must have it welded, repaired by a shop, even though it is located above windshield where molding is. He left would not put old windshield back in or install new one. Can't... Read more

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  • Jun 28
  • Service Centers and Customer Services
  • Newark, New Jersey
  • Spare Parts Replace
  • 1
  • 63

Don't ever use Safelite Auto Glass. The guy didn't have spare parts (hardware} to replace missing bolts and washers. I had to help him get it in place and he was going to leave with the job half done with me to finish the job. I told him I wouldn't pay for a job half finished with only one bolt holding the liftgate in place. He said I should tape the glass to the frame until I got the other bolt... Read more

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  • Jun 26
  • Service Centers and Customer Services
  • Windshield Repair
  • 106

I have a small Windshield Repair company. I have been repairing windshields going on 3 years. My repairs turn out awesome. Depending on the break and how fresh the crack is I can make them almost dissappear. They definitely hold better then the trainees repairs at other auto glass repair facility's. Anyways I work hard in the hot sun for 6 to 8 hours a day to find 3 to 5 people to let me fix... Read more

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  • Jun 25
  • Service Centers and Customer Services
  • Brandon, Florida
  • Windshield Replacement
  • 4
  • 147

On 6/23, USAA sent Safelite Auto Glass from Brandon FL to my house to replace the windshield on my work truck, a 1988 Ford F150. It’s not a beautiful truck, but it’s mechanically sound and I need it to get to and from work. There were 5 rock marks in the windshield and a couple weeks ago Sheriff’s Deputy gave me a polite, friendly recommendation (while at a convenience store) that I get it... Read more

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  • Jun 13
  • Service Centers and Customer Services
  • Jacksonville, Florida
  • Horrible Customer Service
  • 55

This is for the safelite auto glass located in hampton, va...the worst experience ever! Their customer service is horrible....it took nearly 5 minutes to be greeted upon walking through the door. All customers must be immediately acknowledged upon walking through the door. I observed other customers experiencing the same thing....the office was filthy....dust everywhere....the vent ducts were... Read more

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  • Jun 13
  • Equipment
  • Albany, Georgia
  • Glass Repair
  • 103

I'd used Safelite before for a problem, so when it came up again, I thought of them. First, they told me that they couldn't get out to my house until nearly a week later. I figured that they'd just gotten a backlog. It happens. Then the guy calls me the morning of (Friday morning), to set up an appointment, saying he'd like to get this done as soon as possible because his next job will... Read more

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  • Jun 13
  • Service Centers and Customer Services
  • Auto Glass Vendor
  • 1
  • 167

Let me tell you the scoop from the inside. 1. The glass they use isn't any better than any other glass company. 2. The first price they quote you, isn't the bottom line price. 3. The "discounted" price isn't the bottom line price either as they have what is called Regen. This is short for regeneration and that is typically the bottom line price. 4. Often if you tell them who you are insured by... Read more

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  • Jun 07
  • Service Centers and Customer Services
  • West Chester, Pennsylvania
  • Safelight Window Chip Repair
  • 73

WINDSHIELD HIT BY SMALL ROCK took car to SAFELITE in westchester PA. they filled in pea sized missing glass area but that, and 8 sided star the size of a quarter are plane to see would have spend $12.00 dollars at pep boys for windshield repair kit if id known I would be wasting $70.00 at SAFELITE on there T.V. commercial they show nothing the crack being fixed like it was never there you call... Read more

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