I had my windshield repaired for a crack yesterday, the tech took all of 7 minutes to work on it and left. The windshield was not fixed properly. When I drive, there are two bright shinny lines on my window next to my eye level view of vision. I took my car into the local Safelite Auto Glass dealer who had sent the mobile unit to my house so that they could look at it, and they said there was nothing they could do about it. They didn't even offer an apology. Customer Beware!!! I'm not using these folks ever again!


  Comments (3)
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1. Written by Safelite, on 09-03-2010 13:07

Actually, that's just part of my responsibility here. However, it's everyone in the company's responsibility to make sure that our customers are delighted, and I'm happy to be a part of that. On the rare case that we do have a customer service issue, we're all proud to help out and do what we can do turn the situation around.  

 

Jennifer

2. Written by Sad, on 08-03-2010 20:34

Sort of sad that a big company has to have a fulltime employee respond to negative customer feedback. Might be nice if the Company did good work the first time.

3. Written by Safelite, on 03-03-2010 21:02

I'm incredibly sorry to hear that you had a negative experience. We strive to not only satisfy our customers, but also delight them. We would like to try to do that for you. We would also like to be certain that your safety is not compromised due to the reflections. Please contact us at your earliest convenience at 800-835-2257.  

 

Thanks, 

Jennifer

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