Safelite Auto Glass Complaints and Reviews

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Safelite Auto Glass
Main address: 2400 Farmers Drive 43235 Columbus OH
800-835-2257, ,
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At the store on Tucson 1402 kolb. Made a store appointment only to find pour the store opens 30minutes after my appointment. When the tech showed up was rude and not sympathetic that I was waiting 30 minutes. Offered no apology. Told me the full in my window would still be visible and tried to sell me a new wind shield. Of an when I get a new one it will not be here. My time was not important...

  • May 25
  • Service Centers and Customer Services
  • Mansfield, Texas
  • Poor Repairs
  • 68

very small chip repaired Saturday 5/17 in garage noticed after tech left a 1/2 crack, called first thing Mon. Re-scheduled for Sat. 5/24 8-12 noon. received call at 9am 5/24, over booked no idea when arrival time will be! Called main # complained, told another location will send tech out by 12Noon.At 2:55pm get call from tech on his way 3 hours late! Told tech going out to movie and... Read more

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  • May 22
  • Service Centers and Customer Services
  • Gainesville, Florida
  • Windshield Replacement
  • 2
  • 112

I had a cracked windshield and chose Safelite to replace it. Big mistake. They replaced it on 12/11/13. After they replaced it, I noticed they cracked the molding and broke my wiper retaining clips so the wipers were loose. Not a huge deal but disappointing. Less than 3 months later a stress fracture (a crack) developed originating from the edge of the glass. After waiting on hold for 20... Read more

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  • May 20
  • Professional Services
  • Toledo, Ohio
  • Windshield Repair
  • 129
Safelite Auto Glass - 2 repairs and still unhappy
1 of 4

I chose Safelite because we had a great previous experience. So, we called them and they came out to my wife's work to fix the windshield. Upon completion I notice that all the trim it done very poorly, it looks like I fixed it myself. I call and complain. I also visit the shop and speak to them, they assure me that it will be fixed and they will call me to make an appointment on Tuesday (4 days... Read more

Was this review helpful? 2 0

Had to have the windshield repaired twice for the same crack costing twice as much money because the repair wasn't filled correctly the first time. Damaged my car getting the windshield out.

  • May 12
  • Service Centers and Customer Services
  • Windshield Replacement
  • 1
  • 167

My old windshield had a crack in it. It was covered under comprehensive with no deductible. I called SAFELITE. Big mistake. The repairman said he could change the glass, but if I wanted a new gasket I would have to drive it to the shop, he wasn't all that qualified. He pulled the old windshield out, and then replaced it with a new screen. A few minutes later he came to the door and told me he... Read more

Was this review helpful? 6 2

  • Apr 21
  • Service Centers and Customer Services
  • Janesville, Wisconsin
  • Windshield Crack
  • 2
  • 119

Had a rock hit my windshield and it put a small chip in it, no big deal, went to Safelite to get it filled in and they ended up cracking my windshield!! Now, I get to pay out of pocket! They wouldn't even give me a discount either! On top of it they acted like it was my fault that they cracked my windshield. I could've went to autozone and did it myself for way less money and less hassle! I'll... Read more

Was this review helpful? 1 3

  • Apr 14
  • Service Centers and Customer Services
  • Woodbridge, Virginia
  • Windshield Cracks Repair
  • 2
  • 158

I took my car in with a nick the size of a dime the day after it happened. They turned it into a 6" long crack and said that now I have to buy an entire new windshield!! How is that even possible? They are supposed to know how to repair cracks. Either they don't know what they're doing or they did it on purpose so that I would have to buy a new windshield. I personally believe they did it on... Read more

Was this review helpful? 4 2

  • Apr 12
  • Service Centers and Customer Services
  • Providence, Rhode Island
  • Repair Service
  • 1
  • 117

Had a rock hit my windshield on the highway. Called safelite to repair. They came out made the tiny chip worse, and then increased the crack. When I called the next day they told me I'd have to pay another $300 for a full windshield because they couldn't fix it once they put in the resin. Major ripoff. They should stand behind their product. I've had several window chips repaired over the years,... Read more

Was this review helpful? 4 0
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