1.5
  • Were helpful1 votes
  • Never showed up2 votes
  • Disrespectful technician1 votes
  • Method of credit card processing1 votes
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  • Mar 25
  • Service Centers and Customer Services
  • Coatesville, Pennsylvania
  • Windshield Replacement Appointment
  • 57
  • REVIEW RATING 4/5

Had a windshield replacement from the West Chester PA location for over a week. Scheduled time noon to 5pm. Got a call at 315pm stating they would not make it. Then the tech called back and said he could reschedule me next Saturday. First they should have made the original time, second if they could not I should have been their first customer on the next business day. I have tried to contact them... Read more

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  • Mar 09
  • Service Centers and Customer Services
  • Merced, California
  • Windshield Replacement
  • 1
  • 1
  • 206
  • REVIEW RATING 4/5

In feb 2014 I had a hairline crack on my windshield and had Safelite replace it. They replaced my windshield with a defective warped glass. I felt like I was driving in a warp zone. The street lines were going every which way. They then came out and replaced their product and again replaced it with another warped windshield!!! They said this is normal. From what I understand they don't get... Read more

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  • Mar 07
  • Service Centers and Customer Services
  • Perth Amboy, New Jersey
  • Window Replacement
  • 1
  • 1
  • 149
  • REVIEW RATING 4/5

When safelite came out to fix the pebble sized Crack in my window, they purposely applied pressure to crack the window - they then told my wife that they will replace the whole window. From the phone I told them to leave and I will now get someone else to repair the window. NEVER USE SAFELITE! Years ago they were ok, then they got contracts with a lot of insurance companies, now I'm told... Read more

Was this review helpful? 2 1

I got a wish you'll put in a year and a half to two years ago and basically I had air seeping in to my car I asked them to fix the problem and they told me that they could not find the paperwork also and I pay with a card Add comment

  • Feb 24
  • Service Centers and Customer Services
  • Bronx, New York
  • Car Service
  • 1
  • 1
  • 14
  • REVIEW RATING 3/5

These guys suck!!! not only charging $350, but I book an 11am appointment...they didnt start working on my car till 2pm. Ridiculous!! Then after i complained, got nothing but rude *** customer service!! I will never recommend or even consider them for any business!!! This is the Safelight in Astoria!! Read more

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  • Feb 14
  • Service Centers and Customer Services
  • Mountain Home, Idaho
  • Windshield Repair
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

Had small gravel pit fixed a couple weeks ago in Tucson on Ina Rd.Was told by the technician that if for any reason we were not happy with it to bring it back and they would re do it. Well it grew 3 little fractures. So I took it back and Angel (a tech) said they NEVER redo them but he could install a new windshield. I ask for a manager he said one was not available. I will be calling corporate. Read more

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  • Jan 27
  • Service Centers and Customer Services
  • Truck Windshield
  • 2
  • 2
  • 219
  • REVIEW RATING 4/5

Safelite uses aftermarket glass and rubber seals that don't fit properly. I am completely disappointed with their product and work. I plan on having a windshield installed by a glass company that is trusted and local to my area. The Safelite windshield protrudes out from the top corners on my Ridgeline truck.....never again! Beware of poor product and service. Their customer service is merely... Read more

Was this review helpful? 2 1

  • Jan 19
  • Service Centers and Customer Services
  • Windshield Replacement
  • 2
  • 2
  • 217
  • REVIEW RATING 4/5

Had the cracked windshield replaced at their shop. About a week after the replacement, I noticed the washers didn't work. The wipers worked, but not the washer. Took it back. The Tech proved to me that the lines were not clogged. The Tech said it must be the fuse. I said they worked when I came in. He didn't offer to fix it, he said I should change the fuse. I changed the fuse AND the relay. I... Read more

Was this review helpful? 0 2

Quote was $350. Aaron auto glass did it in my driveway for $115. Safelite is ridiculous. Add comment

  • Jan 11
  • Service Centers and Customer Services
  • Topton, Pennsylvania
  • Windshield Replacement
  • 1
  • 1
  • 471
  • REVIEW RATING 5/5

I actually had a large hawk smash into my windshield and crack it. They came to my house and about 20 minutes after the guy started, he knocked on my door and told me that as he was starting to remove the windshield he noticed some signs of rust and said he would not continue and that I should take my vehicle to a body shop and have them remove the windshield and check/fix the rust. I didn't... Read more

Was this review helpful? 1 4

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