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  • Customers like
    • Were helpful1
  • Customers don't like
    • Never showed up2
    • Disrespectful technician2
    • Results personnel1

  • Apr 13
  • Service Centers and Customer Services
  • Tampa, Florida
  • Windshield Repair
  • 1
  • 1
  • 140
  • REVIEW RATING 4/5

I wasn’t expecting to be lectured about how to “identify” myself when answering the phone when I first spoke with Michael, but he did. I wasn’t expecting to be educated about how people try to rip Satellite off and blame everything on him from a scratch to spilled cool-aid but Michael made sure I didn’t try to blame him for anything. I really wasn’t expecting to watch the entire installation but... Read more

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  • Apr 12
  • Service Centers and Customer Services
  • Greer, South Carolina
  • Windshield Repair
  • 1
  • 1
  • 114
  • REVIEW RATING 4/5

My Geico Ins. recommend safelite. I had one small, round hole in winshield, and a long crack below the hole. Obviously winshield needed replacing. When I called to make an appt. I was told I couldn't, that I had to do it via the internet. The lady on the phone said "I wish you geico people would quit calling, we're an Internet co. and you have to make appt. online." I did as I was told and made... Read more

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  • Apr 10
  • Service Centers and Customer Services
  • Minneapolis, Minnesota
  • Windshield Replacement
  • 114
  • REVIEW RATING 4/5

I got my window replaced through Safelite a couple summers ago in Crystal Minnesota. after they have left I had noticed they vacuumed out my truck! my father had passed away back in 06 and he left me a buck knife that he's had since I was a baby it had a lot of sentimental value.I kept it and my Leatherman multi tool underneath my driver's seat it had been there since he passed away.something... Read more

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  • Apr 02
  • Service Centers and Customer Services
  • West Enfield, Maine
  • Rear-View Mirror Repair
  • 74
  • REVIEW RATING 3/5

Overcharged bill higher than quote on email, incorrect billing twice for the same job, did not return calls for faulty service. Broke rear view mirror and did not follow up with customer for repair. Customer service very poor, customer service refused to allow me to speak with their supervisor, did not return phone calls, failed to call customer prior to reschedule mirror repair. When... Read more

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  • Mar 26
  • Service Centers and Customer Services
  • Old Bridge Township, New Jersey
  • Windshield Repair
  • 130
  • REVIEW RATING 4/5

I made and appointment that was scheduled between 8 and 12 and never received a call at 12:10. I called and the rep said that he would contact the tech and get back to me. 30 minutes went by and no call so I called back. I got my tech who explained that the part came in broken and rescheduled me for two days later. This morning I get a call from the same tech who said that my part came in... Read more

Was this review helpful? 0 0

  • Mar 25
  • Service Centers and Customer Services
  • Indianapolis, Indiana
  • Windshield Replacement
  • 3
  • 3
  • 114
  • REVIEW RATING 4/5

I had Safelite replace my Acura 2010 windshield sometime in May 2014. In January 2015 I noticed pitted glass. I decided to replace the windshield because it had some chips caused from road pebbles and the temporary fix Safelite had applied was poorly done. Safelite came to my house and inspected the glass and said that pitted glass is common after 10,000 miles and it is not covered under their... Read more

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  • Mar 25
  • Service Centers and Customer Services
  • Coatesville, Pennsylvania
  • Windshield Replacement Appointment
  • 76
  • REVIEW RATING 4/5

Had a windshield replacement from the West Chester PA location for over a week. Scheduled time noon to 5pm. Got a call at 315pm stating they would not make it. Then the tech called back and said he could reschedule me next Saturday. First they should have made the original time, second if they could not I should have been their first customer on the next business day. I have tried to contact them... Read more

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  • Mar 09
  • Service Centers and Customer Services
  • Merced, California
  • Windshield Replacement
  • 1
  • 1
  • 227
  • REVIEW RATING 4/5

In feb 2014 I had a hairline crack on my windshield and had Safelite replace it. They replaced my windshield with a defective warped glass. I felt like I was driving in a warp zone. The street lines were going every which way. They then came out and replaced their product and again replaced it with another warped windshield!!! They said this is normal. From what I understand they don't get... Read more

Was this review helpful? 0 0

  • Mar 07
  • Service Centers and Customer Services
  • Perth Amboy, New Jersey
  • Window Replacement
  • 1
  • 1
  • 170
  • REVIEW RATING 4/5

When safelite came out to fix the pebble sized Crack in my window, they purposely applied pressure to crack the window - they then told my wife that they will replace the whole window. From the phone I told them to leave and I will now get someone else to repair the window. NEVER USE SAFELITE! Years ago they were ok, then they got contracts with a lot of insurance companies, now I'm told... Read more

Was this review helpful? 2 1

I got a wish you'll put in a year and a half to two years ago and basically I had air seeping in to my car I asked them to fix the problem and they told me that they could not find the paperwork also and I pay with a card Add comment

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