Safelite Auto Glass Complaints and Reviews

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Safelite Auto Glass
Main address: 2400 Farmers Drive 43235 Columbus OH
800-835-2257, , http://www.safelite.com/form.jsp
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  • Sep 15
  • Service Centers and Customer Services
  • Orlando, Florida
  • Auto Front Windshield
  • 122

RUN AWAY FROM THIS COMPANY AND NEVER USE THEM!!! This company gave me the run around for 3 days. First two times they never even showed up and on the third try I got a text that a tech was at my location when he never was. I called the tech and he said that he was still 30 minutes away because he had to go back to get some tools??? He apparently came back but only texts me a message that he's... Read more

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  • Sep 08
  • Service Centers and Customer Services
  • Auto Repairs
  • 44

I want to thank Safelite as a whole for providing sign language to customers who are hearing impaired. I think it is fantastic and I know they appreciate it as I have a sibling who is hearing impaired. If I ever need replacements in my vehicle I will definitely be looking for the closest safelite to do my repairs, and I will recommend it to other hearing impaired persons that I know for their... Read more

Was this review helpful? 1 0

     

  • Sep 05
  • Service Centers and Customer Services
  • Allen Park, Michigan
  • Windshield
  • 3
  • 3
  • 148

I had a new windshield placed onto my 2002 trailblazer in March. Not only did they break the first one they put in my wife had to return a week later to have the broken one they put in replaced. Fast forward 6 month my wife started the car with the air conditioning on and "crack" right in the middle of the windshield (note car was parked). Of course the store says it was an impact that caused the... Read more

Was this review helpful? 1 0

     

  • Sep 03
  • Service Centers and Customer Services
  • Windshield Replacement Appointment
  • 106

Had an CONFIRMED AAPT for 2:00 P.M. 9/3/2014 TODAY AND they were a complete NO CALL NO SHOW! I finally got a hold of someone and they said we had u coming to bring your vehicle in to us. I explained how it was confirmed yesterday it was a mobile job (I've NEVER went to place of business to have my windshields replaced) SO they said WELL......all we can do is set u up for NEXT MONDAY! WE got... Read more

Was this review helpful? 1 1

     

  • Aug 18
  • Service Centers and Customer Services
  • Springdale, Ohio
  • Wind Shield Replacement
  • 1
  • 1
  • 439

I had my windshield replaced by Safelite via a comprehensive claim on my auto insurance due to a small chip caused by an object from the road. Less than two months later, I noticed a small linear crack descending from the top center of the new windshield. Nothing new had struck the windshield. When I came outside the next morning, the crack had grown by several inches and was now L-shaped. I... Read more

Was this review helpful? 7 4

     

  • Aug 12
  • Service Centers and Customer Services
  • Windshield Repair Fee
  • 1
  • 1
  • 484

So I called my insurance company Progressive and they said that they work with safelite Auto Glass. Since it was a chip, they would pay for the repair and it would not have to go toward my deductible. I did not want to wait till it got bigger and would need to replace the whole windshield. When they came they made me sign a waiver, saying that while rare, it is possible for the windshield to... Read more

Was this review helpful? 2 2

One of your drivers was going 6 under the speed limit then went out of his way to curse and flick me off when I passed him. It was incredibly unprofessional and I definitely would not want any one like that working near me or my children. I think his driver number was .8 or .08. Add comment

     

  • Aug 10
  • Service Centers and Customer Services
  • Knoxville, Tennessee
  • Windshield Repair Fee
  • 1
  • 1
  • 163

Safe lite from Knoxville TN replaced my windshield. They put is in 1/2 inch too low and the windshield leaked. They came back out and removed the new windshield and reset it in the right position. I lost two afternoons trying to get the work done right. They had my glass out and it rained waiting for them to install the new windshield. My interior got flooded. Then I had to help with the... Read more

Was this review helpful? 1 0

     

  • Aug 08
  • Service Centers and Customer Services
  • Bethpage, New York
  • Windshield Repair
  • 310

My father passed away in March of this year & one of the things he left me was his Dodge Charger that he absolutely loved. When I took over the car, it needed a lot of help. So after $5500 later, the car now looks like something my father would have been proud of. So, in early July I noticed 3 chips in the windshield & I called Geico about my glass coverage. I am told to schedule my... Read more

Was this review helpful? 4 0

     

  • Aug 07
  • Service Centers and Customer Services
  • Metairie, Louisiana
  • Car Crack Repair
  • 139

I had a "tiny" crack on the passenger side of my windshield. Safelite came out and repaired it. One week later my tiny crack has spread three inches from the original damage "repaired" spot. I contact Safelite's Customer Service department and their reply is that they will credit the cost of the repair toward the $600 windshield replacement. So now I am out of pocket $54 and a three inch crack... Read more

Was this review helpful? 2 0
 
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