Safelite Auto Glass Complaints and Reviews

Had an experience with Safelite Auto Glass?   Submit review ›
Safelite Auto Glass
Main address: 2400 Farmers Drive 43235 Columbus OH
800-835-2257, , http://www.safelite.com/form.jsp
Had an experience with Safelite Auto Glass?
Submit review › Submit review ›

     

  • Aug 06
  • Service Centers and Customer Services
  • Lakewood, Colorado
  • Windshield Chip Repair
  • 152

I called my auto ins co, Amer Family, about a chip in my windshield. I thought I was talking to Amer Family claims, and the rep said Am Fam had a deal with Safelite. I told them I had used another company many times in the past with good results, but they said Am Fam will only guarantee the work Safelite does, so I decided to give them a try. The chip was spidered out about the size of a dime,... Read more

Was this review helpful? 1 0

     

  • Aug 06
  • Service Centers and Customer Services
  • Silver Spring, Maryland
  • Windshield Repair Fee
  • 51

I had a nick hit my windshield and I called to have it repaired. The guy seemed to do a great job, however, over the next few months I watched this hit spread like a spider across my windshield. I was not happy!! I contacted SafeLite and was told that they would only credit a replacement. So I'm out $50 for the repair. PISSED I am! Wouldn't use them again as they only guarantee the... Read more

Was this review helpful? 1 0

     

  • Jul 30
  • Service Centers and Customer Services
  • Albuquerque, New Mexico
  • Chip Repair Service
  • 100

I see a trend here...I needed a small chip repaired. Instead of fixing the chip, the Safelite tech ends up cracking my windshield and offers to replace the windshield for only $369. Safelite Customer Service says this happens in 2% of all cases and it is a risk you assume when using their service. Based on customer reviews, it seems like their alleged failure rate is much higher than they... Read more

Was this review helpful? 1 0

     

  • Jul 27
  • Ex Employees
  • Unethical Policy
  • 2
  • 2
  • 125

I have been working here for almost two months and I find their policies to be very in ethical. They will draft you to work on a holiday ( if you don't come you will have *** to pay) and then they don't even compensate you for holiday pay UNLESS you a full time employee.... So basically pt people don't even matter to them.. Its like our time and work isn't valuable to them since... Read more

Was this review helpful? 1 0

     

  • Jul 18
  • Service Centers and Customer Services
  • Auto Glass Repair
  • 3
  • 3
  • 134

Brought my truck into Safelite for a supposed "easy chip fix" on my windshield. The chip was on the passenger side just above the windshield wiper and really wasn't too noticeable. The technician ended up putting a large crack in my windshield about 10 inches long that is now really noticeable. He apologized and proceeded to tell me he'd be happy to quote me a price for a new windshield. When... Read more

Was this review helpful? 1 0

     

  • Jun 29
  • Service Centers and Customer Services
  • Seattle, Washington
  • Windshield Repair Fee
  • 1
  • 1
  • 207

I needed a windshield replacement on my 1999 ford van. Safelite came out removed old windshield said window casing had large hole in it and rust, hole is 1 mm in diameter perfectly round looks like a screw hole. Told me I must have it welded, repaired by a shop, even though it is located above windshield where molding is. He left would not put old windshield back in or install new one. Can't... Read more

Was this review helpful? 1 0

     

  • Jun 28
  • Service Centers and Customer Services
  • Newark, New Jersey
  • Spare Parts Replace
  • 2
  • 2
  • 155

Don't ever use Safelite Auto Glass. The guy didn't have spare parts (hardware} to replace missing bolts and washers. I had to help him get it in place and he was going to leave with the job half done with me to finish the job. I told him I wouldn't pay for a job half finished with only one bolt holding the liftgate in place. He said I should tape the glass to the frame until I got the other bolt... Read more

Was this review helpful? 0 0

Same here. Crack about the size of a penny. Safelite came out, cracked the windshield. Now it has to be replaced. What a scam. Add comment

     

  • Jun 26
  • Service Centers and Customer Services
  • Windshield Repair
  • 281

I have a small Windshield Repair company. I have been repairing windshields going on 3 years. My repairs turn out awesome. Depending on the break and how fresh the crack is I can make them almost dissappear. They definitely hold better then the trainees repairs at other auto glass repair facility's. Anyways I work hard in the hot sun for 6 to 8 hours a day to find 3 to 5 people to let me fix... Read more

Was this review helpful? 2 6

     

  • Jun 25
  • Service Centers and Customer Services
  • Brandon, Florida
  • Windshield Repair Fee
  • 5
  • 5
  • 325

On 6/23, USAA sent Safelite Auto Glass from Brandon FL to my house to replace the windshield on my work truck, a 1988 Ford F150. It’s not a beautiful truck, but it’s mechanically sound and I need it to get to and from work. There were 5 rock marks in the windshield and a couple weeks ago Sheriff’s Deputy gave me a polite, friendly recommendation (while at a convenience store) that I get it... Read more

Was this review helpful? 4 1
 
×
You are reading about Safelite Auto Glass.
Filing a new complaint about
×