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  • Customers like
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    • Results personnel2
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    • Disrespectful technician2

  • May 28
  • Service Centers and Customer Services
  • Windshield Glass Repair
  • 51
  • REVIEW RATING 3/5

I had my glass replaced for a hefty price which was fine accept they cause damage to my paint with dozens of deep scratches with many over 6 inches long and cannot be buffed out because too deep ( into basecoat ) The thing that really gets me irritated is we called ahead of time to ask them to be careful of the paint.They left scratches everywhere where glass was repaired and broken glass was... Read more

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  • May 28
  • Service Centers and Customer Services
  • Marlton, New Jersey
  • Windshield Glass Installation
  • 39
  • REVIEW RATING 4/5

Cut my interior seal when installing glass in my jeep and has given me the run around and it's been a month Read more

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  • May 27
  • Service Centers and Customer Services
  • San Francisco, California
  • Windshield Replacement
  • 28
  • REVIEW RATING 3/5

Antenna was removed to replace windshield and lost. Safelite keeps giving us the run around and will not replace the antenna. We have called at least a dozen times and have gotten every excuse in the book. From we will have technician come by and replace it to they are sure the technician discovered his screw up right away and they probably set the antenna aside and would call. They evidently... Read more

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  • May 26
  • Service Centers and Customer Services
  • Red Lion, Pennsylvania
  • Slider Window Replacement
  • 61
  • REVIEW RATING 4/5

The slider window in my Ford F150 got broken and had to be replaced. My insurance company directed me to Safelite. The guy arrived just within the window of appt time they give you. He was running late, got lost looking for the right place and arrived in a hurry and angry and rude. Installed the window correctly and left without so much as a word or even telling anyone he was done. A few days... Read more

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  • May 09
  • Service Centers and Customer Services
  • Blanchester, Ohio
  • Windshield Replacement Appointment
  • 136
  • REVIEW RATING 4/5

Had 8:00 am appointment for windshield replacement and arrived on time. Several other customers in waiting area and I was tol it would take 2 hours for the repair. I said I would come back to pickup and was told they would call me. At two hours I didn't hear anything so I called and was told another 30-45 minutes. I arrived back at the store 1 hour later and was told it would be another hour.... Read more

Was this review helpful? 0 1

  • May 08
  • Service Centers and Customer Services
  • Fairless Hills, Pennsylvania
  • Windshield Repair
  • 97
  • REVIEW RATING 4/5

Brought my car into Safelite, Fairless Hills, PA on 05/08/2015 to fix a single chip with two slight cracks above and below that would easily fit inside a penny's diameter. Tech explained there was a small chance that during the process the crack might enlarge. He said he had to tell me though the chance was very small. Sure enough, the crack is now over four inches long, but he "assured" me that... Read more

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  • May 08
  • Service Centers and Customer Services
  • Austin, Texas
  • Windshield Repair
  • 55
  • REVIEW RATING 3/5

Fixed my windshield, damaged my car - I had to go to the dealership, get an estimate, fax it in - then spoke to 5 different representatives, spent at least 30 minutes each time on hold - COULD NEVER GET A MANAGER - 2 months later - damage is still not fixed! Finally they told me to fix it and they would reimburse me - ARE YOU Kidding - trust that I will get MONEY from them. It is ridiculous to... Read more

Was this review helpful? 0 0

  • May 06
  • Equipment
  • Denver, Colorado
  • Windsheild
  • 93
  • REVIEW RATING 4/5

My windshield had a stress crack located between my wipers, called my insurance carrier and they sent me to safelite glass. I provided the information and answered the questions of the Safelite rep, when I explained the star crack located behind the wipers and that there was no chip, crack or mark of any kind on the glass I was told this was a warranty claim since my windshield had been... Read more

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  • May 02
  • Service Centers and Customer Services
  • Philadelphia, Pennsylvania
  • Windshield Replacement
  • 1
  • 1
  • 112
  • REVIEW RATING 4/5

I submitted a claim through my insurance company to have my windshield replaced. Safelite is the preferred provider so I went with them. I was told that there is a National shortage of Jeep logo windshields and that I could go with a generic windshield and get it fixed right away. I waited two weeks, starring at a huge crack in my windshield. I decided to check with another company Keenan... Read more

Was this review helpful? 0 0

  • Apr 23
  • Service Centers and Customer Services
  • Amarillo, Texas
  • 156
  • REVIEW RATING 4/5

Ive been installing glass 18 + years.. im a professional. Most people dont pay attention nor take care of their vehicle the way they're supposed to.. (put gas in it and go!! ) Vehicles aren't immune to mother nature.. plastics warp.. rubber gaskets get hard and crack. Mouldings age and get brittle.. things like this happen..most people dont even pay attention to these things.. we have busy... Read more

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