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To start I own a 2005 Porsche 911 turbo, so I am very particular about my car. I performed some research online and on a Porsche forum I follow someone had recommendations safelite autoglass. On the forum a person said you could get OEM Porsche windshield glass from safelite installed.

I called safelite (toll free#) and asked the first person I spoke with about OEM glass, she didn't know what I was talking about and then started arguing with me saying safelite only installs their own manufactured windshields. She insisted I was wrong so I let it go and decided to call them back the next day.

The next day I spoke to a guy at safelite (toll free#)who said I could order OEM glass and gave me a price quote and then set an appointment for me the following week. He said the windshield would take a while to get it shipped to their install location in Irvine so my appointment was for the following week. He also told me I need to go to their locations because Porsches windshields could be tricky and then contacted the Irvine manager who insisted I bring it in.

So... I have to drive 10 miles in traffic which takes about 30 minutes at 1:30PM (in the middle of my work day). When I get there they seem to be expecting me but then say โ€œthe glass is still not thereโ€ and โ€œit shows in routeโ€. I wait around a bit and then a gentleman named Jesse offers to help. He tells me it was not ordered and needed to be ordered from Porsche. I told himโ€ thatโ€™s what the guy who set the appoint said he did and that they should have called me earlier before I drove all they way down thereโ€ . I purposefully did not set any business appointments for the rest of the day because I was told to schedule 3 hours for the job. Jesse also says that I might as well go home and he would call me to let me know about when the windshield might come in and how much it would cost.

It seems to me nobody at safelite know what is going on and they are constantly contradicting each other. Jesse did call me 2 hours later and said he could order the glass. Again I though that is what they did the first time.

I am going to go with an independent Porsche shop and pay about 20% more, but they are going to get the windshield by the next day and I am confident they will do it the job right.

Just another example of trying to save a buck and end up spending twice as much time and energy . I guess you get what you pay for. Safelite total wasted about 3 hours of my life which is worth allot more than the $300 I would have saved. I wish they would have had the courtesy to call me and let me know that the windshield was not there.

Totally unprofessional!!!!

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

Location: Westminster, California

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